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document GNOME bug causing installation issues

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Daniel Micay 2022-12-05 04:46:15 -05:00
parent 454f76e426
commit cb1664099b
2 changed files with 16 additions and 0 deletions
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8
static/install/cli.html
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@ -339,6 +339,14 @@ Installed as /home/username/platform-tools/fastboot</pre>
<p>Connect the phone to the computer. On Linux, you'll need to do this again if <p>Connect the phone to the computer. On Linux, you'll need to do this again if
you didn't have the udev rules set up when you connected it.</p> you didn't have the udev rules set up when you connected it.</p>
<p>On Linux, GNOME has a bug causing compatibility issues with the installation
process. It wrongly detects the phone in fastboot mode or fastbootd mode as being
an MTP device and claims exclusive control over it. This will block the install
process from proceeding. We don't yet have more specific instructions on working
around this issue than avoiding GNOME or another desktop environment running the
GNOME services such as GVFS. We expect the problem is in GVFS, so stopping all of
the services should work, but you'll need to mask them or they'll auto restart.</p>
<p>On Windows, you need to install a driver for fastboot if you don't already have <p>On Windows, you need to install a driver for fastboot if you don't already have
it. No driver is needed on other operating systems. You can obtain the driver from it. No driver is needed on other operating systems. You can obtain the driver from
Windows Update which will detect it as an optional update when the device is Windows Update which will detect it as an optional update when the device is

8
static/install/web.html
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@ -220,6 +220,14 @@
<p>Connect the phone to the computer. On Linux, you'll need to do this again if <p>Connect the phone to the computer. On Linux, you'll need to do this again if
you didn't have the udev rules set up when you connected it.</p> you didn't have the udev rules set up when you connected it.</p>
<p>On Linux, GNOME has a bug causing compatibility issues with the installation
process. It wrongly detects the phone in fastboot mode or fastbootd mode as being
an MTP device and claims exclusive control over it. This will block the install
process from proceeding. We don't yet have more specific instructions on working
around this issue than avoiding GNOME or another desktop environment running the
GNOME services such as GVFS. We expect the problem is in GVFS, so stopping all of
the services should work, but you'll need to mask them or they'll auto restart.</p>
<p>On Windows, you need to install a driver for fastboot if you don't already have <p>On Windows, you need to install a driver for fastboot if you don't already have
it. No driver is needed on other operating systems. You can obtain the driver from it. No driver is needed on other operating systems. You can obtain the driver from
Windows Update which will detect it as an optional update when the device is Windows Update which will detect it as an optional update when the device is